Customer Success Engineer (Northeast Region)
Knowledge / Skills / Expertise:
• Completion of a Secondary education degree is required. Preferred Engineering degree and 3 years experience in food production facility.
• Minimum 2 years of related technical and/or mechanical capital equipment repair/install experience is preferred (Additional years of education and experience may be substituted for each other, as determined by Human Resources.)
• Capable of thoroughly explaining and analyzing fluid dynamics as it relates to pumping, blending, separating and heating/cooling fluids.
• Capable of thoroughly explaining and analyzing cleaning processes as they relate to specific food products, systems and equipment.
• PLC troubleshooting experience is desired.
• Able to prioritize without supervision and lead initiatives to achieve a common goal.
• Ability to understand and work toward profitability goals.
• An excellent listener able to pose pertinent questions and provide creative solutions.
• Able to diagnose a customers’ “need” vs. “want”.
• Enjoys solving technical problems and maintains a “customer-centric” service attitude.
• Enjoys developing long-term customer relationships.
• Highly organized and able to manage multiple tasks under pressure.
• Professional English knowledge in speaking, reading and writing; Multi-Lingual skills desired.
• Upbeat and ethical individual with a sense of urgency, responsibility and persistence.
• Above average typing, spelling and grammar skills to complete proper reports and paperwork.
• Proficient with MS office including Word, Excel, PowerPoint, Salesforce.com, laptop, etc.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.