Field Service Tech
Job Summary:
Perform scheduled installations and scheduled preventive maintenance tasks, such as checking, cleaning, and repairing equipment, to detect and prevent problems.
• Test equipment both at Sani-Matic (SMI) facility and at customer locations.
• Perform commissioning tasks at customer locations.
• Oversee installation of equipment.
• Assist with Validation of equipment both at SMI facility and at customer locations.
• Operate equipment to demonstrate proper use.
• Examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
• Operate equipment to demonstrate proper use and to analyze malfunctions.
• Test faulty equipment to diagnose malfunctions, using test equipment and software, and applying knowledge of the functional operation of electronic units and systems.
• Repair and adjust equipment, machines, and defective components, replacing worn parts such as gaskets and seals in watertight electrical equipment.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Inspect components of industrial equipment for accurate assembly and installation and for defects such as loose connections and frayed wires.
• Study blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Follow all Sani-Matic safety rules; In addition, must follow customer rules/policies that may be different than instructed set forth at Sani-Matic.
• Frequent travel to customer plant locations is required – at least 50% annually; must maintain a valid driver’s license in good standings.
• Complete all other duties as assigned by manager.
• Test equipment both at Sani-Matic (SMI) facility and at customer locations.
• Perform commissioning tasks at customer locations.
• Oversee installation of equipment.
• Assist with Validation of equipment both at SMI facility and at customer locations.
• Operate equipment to demonstrate proper use.
• Examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
• Operate equipment to demonstrate proper use and to analyze malfunctions.
• Test faulty equipment to diagnose malfunctions, using test equipment and software, and applying knowledge of the functional operation of electronic units and systems.
• Repair and adjust equipment, machines, and defective components, replacing worn parts such as gaskets and seals in watertight electrical equipment.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Inspect components of industrial equipment for accurate assembly and installation and for defects such as loose connections and frayed wires.
• Study blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Follow all Sani-Matic safety rules; In addition, must follow customer rules/policies that may be different than instructed set forth at Sani-Matic.
• Frequent travel to customer plant locations is required – at least 50% annually; must maintain a valid driver’s license in good standings.
• Complete all other duties as assigned by manager.
Shift:
Experience:
- Completion of a Secondary education degree is required;
- Minimum 2 years of related technical and/or mechanical capital equipment repair/install experience is preferred (Additional years of education and experience may be substituted for each other, as determined by Human Resources.)
- PLC troubleshooting experience is desired.
- Able to prioritize without supervision and lead initiatives to achieve a common goal;
- Ability to understand and work toward profitability goals;
- An excellent listener able to pose pertinent questions and provide creative solutions;
- Able to diagnose a customers’ “need” vs. “want”;
- Enjoys solving technical problems and maintains a “customer-centric” service attitude;
- Enjoys developing long-term customer relationships;
- Highly organized and able to manage multiple tasks under pressure;
- Professional English knowledge in speaking, reading and writing;
- Upbeat and ethical individual with a sense of urgency, responsibility and persistence;
- Above average typing, spelling and grammar skills to complete proper reports and paperwork;
- Proficient with MS office including Word, Excel, PowerPoint, Salesforce.com, laptop, etc.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.